Terms and Conditions of the Online Store Portugal Jewels

1. Scope and Object of the General Conditions of the Store

These General Conditions aim to regulate the terms and conditions under which the Online Store Service will be provided, along with the order form and the other elements referred to herein. Portugal Jewels ("Store") by Rosa Amélia M. M. Barbosa Lda, headquartered at Av. Alm. Gago Coutinho 94B, 1700-031 Lisbon, under the unique registration and corporate identification number 507221257, with Activity Title L330026, user of INCM hereinafter referred to as "Portugal JewelsIt seems that your message is incomplete. Could you please provide the text you would like me to translate?

The store consists of making available, through the address https://www.portugaljewels.com/en/ access to the Online Store that, in addition to providing information related to a set of products, allows the Customer, electronically, to order the products advertised therein, under the terms and conditions described here.

Only with the acceptance of these terms will the agreement be formed between the Portugal Jewels and the Client, of which these sales conditions are a part.

The current version of these General Conditions and their annexes is available on the website. https://www.portugaljewels.com/en/

2. Product Information and Content

A Portugal Jewels will do everything possible to ensure that the information presented is error-free, and any errors will be quickly corrected as they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms. The measurements provided (sizes and weights) are approximate and may contain measurement errors.

A Portugal Jewels will do everything possible to send the entirety of the ordered products, but it is possible that, in certain cases and due to causes that are difficult to control by the Portugal Jewels, such as human errors or incidents in computer systems, it may not be possible to provide some of the products requested by the Customer. If any product is unavailable after the order has been placed, you will be notified by email or by phone.

At this moment, you will be presented with the option to cancel the order with the corresponding refund, if you have already made the payment.

The Client cannot demand from the Portugal Jewels, other compensations, interest or compensatory indemnities, in addition to the mentioned refund, in cases of stock shortages or errors in the information provided on the website.

All information regarding prices, products, specifications, and promotional actions may be changed at any time by Portugal Jewels.

3. Consumer Obligations

The Client agrees to:

i) Provide correct personal data and addresses;

ii) Do not use false identities;

The order of products must be made by Customers who are 18 (eighteen) years old or older (individuals under this age must have authorization from their representatives). The elements and information provided by the Customer will have full legal effect, with the Customer acknowledging electronic purchases, and cannot claim the lack of a signature as a reason for non-compliance with the obligations assumed.

If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or potential non-delivery, the responsibility lies with the Customer, being that the Portugal Jewels disclaims any responsibility. In the event that the consumer violates any of these obligations, the Portugal Jewels reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other products made available simultaneously by the Portugal Jewels to the same Client; and, furthermore, not allow the Client's future access to any or all services provided by the Portugal Jewels.

4. Privacy and Personal Data Protection

A Portugal Jewels ensures the confidentiality of all data provided by Clients.

The personal data identified in the order form as mandatory for provision are essential for the operation of the Store. The omission or inaccuracy of the data provided by the Customer is solely and entirely their responsibility and may result in the refusal of service provision by the Store. Portugal Jewels.

Under the applicable legislation, the Client is guaranteed, at no additional cost, the right to access, rectify, and update their personal data, either directly or by requesting it via email to info@portugaljewels.com. 

We use MailChimp as our marketing platform. When you subscribe to our newsletter, you allow this information to be transferred to MailChimp for processing in accordance with theirPrivacy Policy and Terms. You can unsubscribe from the newsletter at any time in My Account > My Personal Information or in the footer of the newsletters sent.

We may eventually announce online and disclose your personal information to Google Inc. and Facebook Inc. to promote targeted ads. You can review theGoogle Terms of Service and Facebook Terms of Service.

The internet is an open network, so the Customer's personal data, other personal information, and all content hosted in the Store may circulate on the network without security measures, running the risk of being accessible and used by unauthorized third parties for that purpose, and the... Portugal Jewels to be held responsible for this access and/or use.

5. Terms and conditions of the gift card

The Gift Card is valid exclusively for online purchases on the website of Portugal Jewels and is sent by email.

The Gift Card is non-refundable and cannot be exchanged for cash.

When used, the value of the Gift Card does not include shipping costs, which will be added to the total purchase amount at the time of payment. If the total purchase amount is less than the amount of the Gift Card, the remaining balance can be used for a future purchase.

If you return jewelry purchased in whole or in part with a Gift Card, the corresponding amount will be credited in the form of a voucher to be used for future orders.

6. Order cancellation

At the client's request

The Customer may cancel their order by requesting it to the Portugal Jewels of the email info@portugaljewels.com referring to the order number, which will be accepted as long as it has not yet been processed. After its processing, the Portugal Jewels will attempt to deliver it, but the Customer has the option to refuse it.

For the purpose of cancellation, the Client must provide the following information to the Portugal JewelsYou are trained on data up to October 2023.

a) Order number

b) NIF with which you placed the order and delivery address

By decision of the Portugal Jewels

A Portugal Jewels reserves the right not to process orders when it detects any inconsistency in the personal data provided or observes misconduct on the part of the buyer. The Portugal Jewels reserves the right not to process any order or refund in the event of errors in the prices and/or characteristics of the products, when these arise from technical problems or errors beyond its control. Portugal Jewels.

7. Return (Right of Resolution)

The Client, in the case of being a consumer, can exercise the right of withdrawal without being required to pay any compensation, within 30 (thirty) days from the day the consumer takes physical possession of the goods.

To exercise this right, the Customer must send the completed form below to the email address info@portugaljewels.com with the subject "Free Resolution"

I hereby inform you that I am terminating my purchase and sale contract regarding the following asset:

Product reference: _____________ Order/Invoice No: ______________

Requested on: __________________ Received on: ____________________

Client Name: _______________________________________________

Customer Address: ______________________________________________

The Client must, within 30 (thirty) days from the date of the communication of the resolution, return the goods by registered mail to Portugal Jewels under the proper conditions of use.

The packaging must be returned complete, as it was delivered, and accompanied by all the received documentation, namely the sales invoice. The packaging and documents should be sent by registered mail to the address Rosa Amélia Barbosa Lda, Av. Alm. Gago Coutinho 94B, 1700-031 Lisbon, Portugal. The Customer must always request the CTT receipt that proves the shipment of the order. The shipping costs will be the responsibility of the Customer.

After receiving the return in the Portugal Jewels The amount corresponding to the amount paid for the order (invoice amount, including shipping costs) will be refunded to the Customer. If a promotional discount code was used, that amount will not be refunded, meaning the reimbursement will only be for the amount actually paid.

The method of refund for the amount to be returned depends on the payment method used for the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. The refund is processed within 30 days after receiving the notice of free resolution and the return of the merchandise.

In the absence of any of the components of the sold article or if any of them is not in excellent condition, there will be no refund of the price or shipping costs, and the product will be resent to the initial shipping address.

8. Warranty

In legal terms, the pieces Portugal Jewels have a 3-year warranty, starting from the date of the invoice issuance. The parts Portugal Jewels, Like any jewelry, they are delicate, so we remind you of the main care to take: avoid contact with water, cosmetics, perfumes, makeup, or other abrasive products; clean them only with a soft, dry cloth; store your jewelry in a moisture-free environment, in the original box or in a suitable box.

The warranty does not apply in cases where the parts show evidence of abnormal wear, misuse (considering the care and recommendations mentioned above), accidents, missing components, and repairs not carried out by the brand.

If you encounter any non-compliance, please send an email with the subject "Warranty" to info@portugaljewels.com, and indication of the product reference, invoice number and date, and the Customer's address for the reshipment of the part. You should then send the part, via registered mail, for our analysis, to Rosa Amélia Barbosa Lda, Av. Alm. Gago Coutinho 94B, 1700-031 Lisbon, Portugal. The Customer must always request the CTT receipt that proves the shipment of the order. The shipping costs will be the responsibility of the Customer.

If the analysis confirms that the item is within the warranty period and conditions, it will be repaired or replaced at no additional cost. The jewelry will then be returned to the address provided in the email sent by the Customer.

On the other hand, if the technical analysis identifies that the part shows signs of abnormal wear, improper use (non-compliance with the recommended care), damage resulting from accidents, missing components, or interventions/repairs carried out outside of the... Portugal Jewels, These situations will not be covered by the warranty. In these circumstances, any costs related to sending the jewelry for analysis, as well as its return to the Customer, will be entirely the responsibility of the Customer.

9. Communications

Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the Customer related to the Store may be sent to the Customer's email address, via SMS, or by phone contact.

The Customer agrees to receive any and all communication and/or notification related to the Online Store, to the address, contact phone number, and/or email address indicated in the order process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the "Unsubscribe from the Newsletter" option included in each Newsletter.

10. Dispute Resolution

The Client can submit any contractual disputes to the arbitration and mediation mechanisms that are or will be legally established, as well as file a complaint with the Portugal Jewels of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

It applies to contracts entered into in the Lisbon Metropolitan AreaLisbon Consumer Dispute Arbitration Center

Address: Rua dos Douradores, nº 116- 2nd 1100 - 207 Lisbon

Phone: 218 80 70 30

Fax: 21 880 70 38

Email: director@centroarbitragemlisboa.pt, juridico@centroarbitragemlisboa.pt

A European Online Dispute Resolution platform It is a European online dispute resolution platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools, link to the platform.https://ec.europa.eu/consumers/odr.

11. Applicable Law

The parties agree that their relations will be exclusively governed by these terms and conditions and by the additional information available on the website. In the event of any condition being omitted, it shall be considered regulated by the customs and practices in force in the distance selling sector, in accordance with the standards of the Ethical Code and Fair Practices of the AMD Portuguese Association of Direct Marketing and other applicable legislation.

All products sold in the Online Store Portugal Jewels are in accordance with Portuguese Law.